General Manager – Luxury Resale

Job title: General Manager – Luxury Resale

Company: JRoss Recruiters

Job description: SummaryThis is an opportunity to lead within a thoughtfully curated, designer consignment retail environment where fashion, sustainability, and human connection come together. The Store Manager plays a defining role in shaping the in-store experience – not only through results, but through presence, energy, and the way people feel when they walk through the door. At the heart of this role is leadership from the floor. The Store Manager sets the tone each day through dedication, enthusiasm, and a genuine passion for service. They create an environment where clients feel welcomed, understood, and inspired, and where team members feel supported, motivated, and proud of the experience they deliver. Success in this role comes from elevating the customer journey while maintaining strong operational standards and sales performance. This role is well suited to a hands-on retail leader who thrives in a service-forward, relationship-driven environment. Someone who understands that in consignment and luxury resale, trust, storytelling, and authenticity matter as much as product knowledge. The Store Manager is deeply engaged with their team, highly visible on the sales floor, and committed to building a culture rooted in professionalism, warmth, and accountability. $90,000-100,000Contact Michelle Doucette at or submit your resume in confidence below.DescriptionCustomer Service & Sales

• Lead from the sales floor, selling alongside the team and modeling exceptional service
• Coach the team in consultative selling, service standards, and client relationship building
• Set daily priorities through opening meetings and clear communication of goals
• Drive achievement of daily, weekly, and monthly sales targets
• Build and maintain strong client relationships while expanding the client base

Team Leadership

• Recruit, train, and develop a high-performing, engaged team
• Provide ongoing coaching, feedback, and performance management
• Foster a positive, accountable, and inclusive work environment

Store Operations

• Oversee daily store operations including scheduling, zoning, and coverage
• Partner with Buying and Visual teams to support strong merchandise flow and presentation
• Maintain inventory accuracy, visual standards, and operational organization
• Ensure daily reporting, cash controls, and operational procedures are followed

Requirements

• A hands-on retail leader with experience in fashion, luxury, specialty, or consignment environments
• A strong people manager who leads with warmth, structure, and accountability
• Highly service-oriented with a natural ability to build client loyalty and trust
• Organized, detail-driven, and comfortable balancing floor leadership with operational responsibility
• Passionate about fashion, resale, sustainability, and elevated customer experiences

This role is well suited to a Store Manager who takes pride in leading from the floor, developing strong teams, and delivering a consistently exceptional retail experience in a highly curated environment.Corporate Culture

• Develop world-class knowledge of the fashion industry through daily exposure to hundreds of global brands, spanning contemporary labels through to the most sought-after designer collections
• Receive hands-on training across all aspects of the business – from client engagement and selling to merchandising, buying, and inventory – with continuous learning built into the role
• Build meaningful, long-term relationships with clients, consignors, and industry professionals, while meeting new and interesting people every day
• Join a stable, full-time leadership opportunity offering extended health benefits, RRSP matching, performance incentives, and a commission program

Position TypePermanent

Expected salary: CA$90000 – 100000 per year

Location: Vancouver, BC

Job date: Tue, 24 Feb 2026 02:22:53 GMT

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